Support
Find answers, contact the developer or report an issue with Furxel.
Support is handled by Furxel’s independent developer. Include the details below so your first message can move the issue forward. If a bug is losing your data, say so in the subject line.
Frequently asked questions
Accounts, game detection, progression and plans.
Furxel Discord
Community discussion and development news.
Reporting a bug
Include these details so the developer can reproduce the issue.
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Steps to reproduce
List the actions that led to the issue in order.
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Expected and actual behavior
Describe what you expected to see and what happened instead.
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Your Furxel version and Windows build
Both are in Settings, at the bottom.
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A screenshot, if relevant
Crop out any private information before sharing it.
Reporting a security problem
If you find a way to reach someone else's data, to forge progress, or to make Furxel run something it should not, email support@furxel.com with "Security" in the subject. It skips the queue.
Please test only against your own account, and give it time to be fixed before telling anyone else. There is no bounty, but there is a reply, a fix, and a straight answer about what happened.
What happens to what you send
Mail sent to the address above goes to the maintainer and nowhere else. It is not fed into a ticketing service, a mailing list or an analytics tool. If you attach a screenshot it is looked at, answered, and kept only as long as the conversation is open.